{"id":4820,"date":"2025-08-05T18:06:31","date_gmt":"2025-08-05T18:06:31","guid":{"rendered":"https:\/\/anlix.io\/?p=4820"},"modified":"2025-08-05T18:06:31","modified_gmt":"2025-08-05T18:06:31","slug":"como-o-grupo-ibl-reduziu-40-das-ordens-de-servico-com-o-monitoramento-tr-069-da-anlix","status":"publish","type":"post","link":"https:\/\/anlix.io\/en\/como-o-grupo-ibl-reduziu-40-das-ordens-de-servico-com-o-monitoramento-tr-069-da-anlix\/","title":{"rendered":"How IBL Group Reduced 40% of Work Orders with Anlix TR-069 Monitoring"},"content":{"rendered":"<p>Transform technical support from reactive to proactive. <span style=\"font-weight: 400;\">This is the path that the IBL Telecom Group, based in the interior of S\u00e3o Paulo, chose when adopting Anlix solutions and the results were not long in coming.<\/span><\/p>\n<p>With approximately 10,000 active customers, the company faced a high volume of calls related to device configuration in customers&#039; homes. Today, with over 50% of the base monitored via protocol, <a href=\"https:\/\/anlix.io\/en\/como-a-gerencia-via-tr-069-e-o-monitoramento-ajudam-o-provedor-a-aumentar-seu-valuation\/\">TR-069<\/a>, the IBL Group celebrates a reduction of 40% in configuration OS.<\/p>\n<h3><b>The challenge: high call volume and decentralized operation<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Before implementing TR-069, IBL Group&#039;s technical team faced a constant demand for service orders for simple configurations. In many cases, this required unnecessary technical trips, increasing costs and negatively impacting the customer experience.<\/span><\/p>\n<p><img decoding=\"async\" class=\"lazyload aligncenter wp-image-4822 size-large\" src=\"https:\/\/anlix.io\/wp-content\/uploads\/2025\/08\/CAPAS.ARTIGOS-1024x546.png\" data-orig-src=\"https:\/\/anlix.io\/wp-content\/uploads\/2025\/08\/CAPAS.ARTIGOS-1024x546.png\" alt=\"\" width=\"1024\" height=\"546\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271024%27%20height%3D%27546%27%20viewBox%3D%270%200%201024%20546%27%3E%3Crect%20width%3D%271024%27%20height%3D%27546%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/anlix.io\/wp-content\/uploads\/2025\/08\/CAPAS.ARTIGOS-18x10.png 18w, https:\/\/anlix.io\/wp-content\/uploads\/2025\/08\/CAPAS.ARTIGOS-200x107.png 200w, https:\/\/anlix.io\/wp-content\/uploads\/2025\/08\/CAPAS.ARTIGOS-300x160.png 300w, https:\/\/anlix.io\/wp-content\/uploads\/2025\/08\/CAPAS.ARTIGOS-400x213.png 400w, https:\/\/anlix.io\/wp-content\/uploads\/2025\/08\/CAPAS.ARTIGOS-600x320.png 600w, https:\/\/anlix.io\/wp-content\/uploads\/2025\/08\/CAPAS.ARTIGOS-768x410.png 768w, https:\/\/anlix.io\/wp-content\/uploads\/2025\/08\/CAPAS.ARTIGOS-800x427.png 800w, https:\/\/anlix.io\/wp-content\/uploads\/2025\/08\/CAPAS.ARTIGOS-1024x546.png 1024w, https:\/\/anlix.io\/wp-content\/uploads\/2025\/08\/CAPAS.ARTIGOS.png 1200w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h3><b>The solution: mass activation with support from Anlix<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The monitoring project began two years ago, but it wasn&#039;t until 2025 that the TR-069 activation gained momentum with direct support from Anlix. The process included:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Targeted activation campaigns<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Update of <a href=\"https:\/\/anlix.io\/en\/firmware-do-roteador-o-que-e-e-por-que-atualizar\/\">firmware<\/a> in bulk<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Specialized technical support<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Integration with the solution <a href=\"https:\/\/anlix.io\/en\/flashboard\/\">BI Flashboard<\/a><\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b><a href=\"https:\/\/anlix.io\/en\/flashman\/\">Custom App<\/a> for the end customer<\/b>&nbsp;<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This joint effort allowed the company to quickly achieve significant base coverage \u2014 with visible operational gains.<\/span><\/p>\n<h3><b>The results: lower costs and faster service<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">According to the statement by Jhonata Vitor Oliveira, Operational Manager of the IBL Group:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&quot;We&#039;ve focused heavily on activating the base this year. The benefits Anlix&#039;s TR-069 monitoring has brought us are clear. Comparing 2023 to 2025, we&#039;ve noticed a <\/span><b>reduction of approximately 40% in configuration OS<\/b><span style=\"font-weight: 400;\">This had a direct impact on operations, such as:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reduction in expenses with technical visits<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Improved customer satisfaction with faster service<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Potential for task and diagnostic automation<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Furthermore, the use of <a href=\"https:\/\/anlix.io\/en\/flashboard\/\">Flashboard<\/a> allowed real-time visibility into the status of the network and devices, facilitating remote diagnostics and making service even more accurate.<\/span><\/p>\n<h3><b>When support becomes strategy<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The IBL Group case study shows how technical support can go from being just a cost center to a competitive advantage. Reduced workloads, fewer trips, increased agility, and happier customers\u2014all thanks to the power of <a href=\"https:\/\/anlix.io\/en\/flashboard\/\">smart monitoring<\/a> with Anlix&#039;s GAMA solutions.<\/span><\/p>\n<h3><b>Want to take these results to your provider?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Talk to Anlix and discover how our management, automation, monitoring, and analysis solutions can transform your operation.<\/span><\/p>\n<p><script src=\"https:\/\/d335luupugsy2.cloudfront.net\/js\/rdstation-forms\/stable\/rdstation-forms.min.js\" type=\"text\/javascript\"><\/script><script type=\"text\/javascript\"> new RDStationForms('formulario-principal-2025-f0a3aacd5c1aeefdeba4', 'UA-122030159-1').createForm();<\/script><\/p>","protected":false},"excerpt":{"rendered":"<p>Transforming technical support from reactive to proactive. This is the path taken by the IBL Telecom Group, with [\u2026]<\/p>","protected":false},"author":1,"featured_media":4821,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[76,68],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Como o Grupo IBL reduziu 40% das ordens de servi\u00e7o com o monitoramento TR-069 da Anlix - Anlix<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/anlix.io\/en\/como-o-grupo-ibl-reduziu-40-das-ordens-de-servico-com-o-monitoramento-tr-069-da-anlix\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Como o Grupo IBL reduziu 40% das ordens de servi\u00e7o com o monitoramento TR-069 da Anlix - Anlix\" \/>\n<meta property=\"og:description\" content=\"Transformar o suporte t\u00e9cnico de reativo para proativo. 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