It is a fact that we are experiencing a new era of innovation that is affecting all areas of Industry. Much of this revolution is being guided by advances in Artificial Intelligence, more precisely Generative AI with applications such as OpenIA's ChatGPT or Google's Gemini.

The ISP Industry is no exception in this new era. In this Industry, we had already seen new technologies appearing in recent years. Provider communities, like the Telecom Infra Project, have been shaping telecommunications innovation and showcasing how providers of the future will operate their networks since 2016.

With the premise of open standards and disaggregation of services, areas such as access, transport and services have been completely remodeled. Markets such as Europe and the United States are already adopting the virtualization of resources and software-defined network standards (Software Defined Networks – SDN), reducing the distance between regional providers and large operators and presenting what the new generation of network providers should be like. Internet.

Generative AI is the great revolution of the moment. In providers, the most obvious inclusion is in customer service. We think about innovation chatbots with new “Virtual Assistants” answering customer questions or even helping with operations and support in handling calls. Carrying out customer service via WhatsApp has never been as scalable and practical as it is today. The era of call centers with armies of people is over and here, the phrase “work smarter, not harder” never fit so well.

Call center AI

However, AI can revolutionize provider operations in even more disruptive ways. Today, we can go further, carrying out all the analysis and diagnosis of physical and complex problems. The evolution of machine learning algorithms, accompanied by the ability to recognize and understand natural language, proves to be of great use in areas of anomaly detection, network performance monitoring, alert control, failure prediction, among others.

Work that was previously done by scripts and that required constant review can now be done with efficiency close to that of an analyst. Think, for example, of large amounts of textual logs. It is now possible for a computer to analyze logs and answer a person's questions as if they were asking a data analyst.

It is within these parameters that Anlix began working on one of its most recent releases, Lizzie (Lizard Intelligence, “lizard intelligence“, in free translation), Anlix's AI, which results from the first integration of an ACS with a Generative AI, and helps the provider to carry out a complete and simplified diagnosis to optimize the work of its N1 service team. To learn more and start testing, register here.

But advances in generative AI are not the only focus for providers of the future. The provider's operation becomes increasingly complex. The presence of a large number of systems, each with a specific purpose, also impacts the operation. In the search for a solution, many providers turn to a single manufacturer that can “integrate” all these systems, which ends up making the process of maintaining and updating the systems more difficult and making the operation even more expensive. Analysts end up needing to specialize in integrator tools instead of focusing on operational knowledge.

Similar to what happened at the beginning of the internet, with the emergence of open standards such as the TCP/IP protocol, organizations such as the Open Network Foundation (ONF) and the Telecom Infra Project (TIP) seek to simplify operations and reduce costs through the virtualization of software systems and the creation of open standards to interconnect these systems. Equipment like OLT and the residential fiber router itself, for example, can be replaced to use minimal specialized hardware and virtualize its main functions to software.


Recently, projects such as OpenRAN have gained great visibility for allowing easy migration to 5G technologies, which has been adopted by several operators in Europe. In Brazil, the project OpenRAN@Brazil seeks to boost its adoption in order to accelerate the implementation of 5G across the country. These technologies also bring new opportunities to providers, such as offering networks as a service (Network as a Service – NaaS) and implementing Neutral Networks in a more simplified way. 

The new generation of internet providers must be open to the innovations that are defining the market. From the use of Artificial Intelligence to the adoption of open standards, the potential of new technologies in the provider is enormous, promising to reduce costs and create market opportunities. At Anlix, we pride ourselves on always being at the forefront of telecommunications innovation. As a company made up of professionals with more than 25 years of experience, we have participated since the first internet movements in Brazil, and this new era would be no different.


Per Gaspare Bruno

CINO Anlix