The Anlix methodology for root cause analysis: the new efficiency standard for ISPs.

Every internet provider faces the same challenge: understanding quickly. Why is the customer having connection problems?.

But, between identifying a symptom and arriving at the root cause Beyond the problem, there is a technical and strategic gap.
It was to eliminate this abyss that the Anlix developed and improved its proprietary methodology for root cause analysis, currently applied by hundreds of providers of all sizes in Latin America.

This methodology was born from the union between decades of experience in embedded software and the real experience in the complex ISP operation in the region, creating a unique approach that combines intelligence, automation and operational simplicity.

The Anlix methodology for root cause analysis.

The starting point is simple: There is no good decision without a good diagnosis.. Our method is applied directly within the platform. Flashman, which acts as the operational brain of the ISP, connecting to access networka routing network and the customer's home in a single intelligent view.

1. Customer's home

O Flashman It automatically updates the data from the router installed in the home, displaying which devices are connected, the connection history, and the Wi-Fi signal quality.
➡️ This way, support can instantly identify if the problem is within the client's environment.

2. Access network

The tool displays the optical signal between the router and the provider, with accurate readings of RX power and connection status.
➡️ This allows you to reliably confirm whether there is physical degradation in the fiber optic network.

3. Routing network

The system performs latency and packet loss tests directly from the client's router to the desired service (e.g., Google or Netflix).
➡️ The ISP quickly isolates whether the problem is on the path to the provider or at the final destination of the traffic.

This end-to-end view eliminates guesswork and brings immediate technical clarity.

More than just identifying "what is wrong," the Anlix methodology allows us to understand why that's wrong and How to resolve this before it affects other customers..

Strategic benefits for managers

For managers and leaders of ISP operations, this methodology translates into measurable efficiency:

• Drastic reduction in OPEX with fewer technical visits;
• Faster and more effective service, increasing subscriber satisfaction;
• Decisions based on real data.not based on assumptions;
• Operational scalability, with complete visibility across the network and continuous insights.

In other words: the Anlix methodology transforms support into business intelligence, and your provider in an operation more autonomous, predictable and profitable.

Who is Anlix and why could only they create this methodology?

Our Anlix It is a company formed by professionals with more than 30 years of experience in the telecommunications market, with a trajectory that unites two worlds:

• From giant to small provider: We were born within the largest operator in Latin America, where we learned the rigor and scale of embedded software.
• The challenge for each ISP: We grew up catering to the complexities of numerous small providers, which gave us in-depth technical knowledge of different architectures, network scenarios, and operational profiles.

 This global experience, combined with local learning, has made us... The only company truly prepared to transform your provider's needs into Practical, scalable solutions with real results..

Today, Anlix is positioning itself to to help any and all internet service providers on their journey towards autonomous networks, guiding this evolution with technology, knowledge, and purpose.

A new standard for ISPs of any size.

The root cause analysis methodology developed by Anlix redefines how providers approach network diagnostics.
It's not an adaptation of what already exists on the market — it is An evolution created for the future of connectivity.where the ISP becomes the protagonist of its own efficiency.

Our era of autonomous networks It has begun, and Anlix is leading this movement — side by side with those who make the internet happen every day.

Transform the way your provider sees the network.

Try the Flashman, the platform that applies the exclusive methodology of Anlix Root cause analysis — from the customer router to the routing network. Optimize support, reduce costs, and accelerate your journey to... autonomous networks.