In recent years, internet service providers (ISPs) have faced a challenge that intensifies month by month: how to maintain efficient operations, even in a scenario of increasing subscriber base, pressure on SLAs, and customers who are increasingly intolerant of failures?
The answer lies in a concept that has gone from being a trend to a necessity: autonomous N1 servicecapable of Identify, diagnose, and even resolve problems before the customer even notices..
And at the heart of this transformation is... network evolution, in three fundamental layers:
- Access network
- Routing network
- Customer's home
It is only by integrating these three dimensions that an ISP can truly operate as a modern provider: proactive, automated and scalable.
The new era of ISPs: autonomy as a competitive advantage.
The pursuit of operational autonomy has ceased to be merely a technical goal—it has become a... business strategySustainable expansion depends directly on the provider's ability to:
- Reduce operating costs (OPEX)
- Increase satisfaction and retention.
- Reduce dependence on technical visits.
- Create predictable and standardized processes.
And it is precisely on this journey that the Anlix It takes on a new positioning: To help any provider or operator, regardless of size, move towards network automation.
With an integrated ecosystem remote management (Flashman ACS), intelligent analysis (Lizzie and Flashboard) and operational standardization Through apps and auditing, Anlix has become a national benchmark in the advanced use of TR-069 for complete management of thelast mile.
Why has autonomous N1 care become mandatory?
The current scenario puts unprecedented pressure on N1 staff. Today, a single consultation can require:
- Diagnosing Wi-Fi within the customer's home.
- Access network analysis
- Route verification to destination
- Interpretation of metrics such as RSSICGNAT and topology
Combined with the high turnover of N1 operators, it becomes clear: The process cannot depend solely on human knowledge..
The operation needs to be intelligent enough to:
- Detect failure patterns automatically
- Alert the team before the customer calls.
- To provide the operator with a clear resolution path.
- And perform operations with minimal manual intervention whenever possible.
The customer's home: where 70% of the so-called [unclear text] are born.
Data from providers across Brazil show that the majority of calls come from... subscriber's internal networkWeak signal, interference, poorly positioned router, low-quality devices…
That's precisely why tools like the Flashman (ACS) it's the Flashboard (BI) They make such a difference:
With a unified approach, the ISP begins to see:
- Each connected device
- Ambient Wi-Fi quality
- Signal strength and history
- Frequent traffic jams and falls
- Problems that haven't even been called yet.
And all of this is translated into N1 in a simple, visual, and standardized way.
How customer service is transformed by automation and intelligence.
One of the major advances that makes this autonomy possible is... LizzieLizzie, Anlix's intelligent assistant, connects data, context, and action. Unlike traditional automation approaches, Lizzie interprets the complete scenario—from the access network to the customer's home—and suggests solutions for the Level 1 agent, in addition to autonomously executing tasks when the procedure is secure. With Lizzie, the operator no longer "guesses what to do" but follows precise, standardized recommendations based on real operational data. This reduces friction, accelerates diagnoses, and transforms customer service into a highly scalable technical experience.
Before automation:
- Operators lacking sufficient information
- Long, unproductive calls
- Automatic opening of unnecessary visits.
- Customer anxiety due to lack of response.
- Wear and tear on operations and increased costs.
After automation (scenario with Anlix):
- N1 guided by intelligent diagnostics
- Automatic alerts about customers at risk of opening a support ticket.
- Pre-configured scripts and secure operations
- Real reduction in visits and equipment replacements.
- Standardized and replicable workflows
- Data-driven decision making
The operation goes from reactive for proactiveand proactive to autonomous.
Strategic benefits of an Autonomous Level 1 Support service.
- Reduction of up to 40% in so-called unproductive areas.
- Fewer technical visits
- Standardized diagnoses between N1, N2 and field technician
- Reduced OPEX and better scalability control
- Capacity Grow without bloating the team.
- Bigger subscriber satisfaction and retention
- A complete reading of the signal's journey, based on a own method of analysis that connects the access network, routing, and the customer's home into a single operational view.
And all of this is supported by the fastest-evolving ACS in Brazil — with hundreds of ISPs already operating at a high level of automation and standardization.
Anlix as a strategic partner on the journey to autonomous networks.
Anlix's new positioning is clear: To be the partner that accompanies the ISP from planning to ongoing operation., helping you achieve real autonomy in your networks.
From the correctly configured TR-069 (an essential pillar) to advanced analysis, the Anlix ecosystem delivers:
- Complete view of the customer's home.
- Intelligent monitoring
- Assertive remote management
- Full audit of operations
- Standardization in customer service
- Ongoing team training
Structured support according to provider level.
In conclusion: the future of customer service is autonomous and it starts now.
Commercial and operational managers who want to ensure efficiency, reputation, and scalability need to view N1 automation as a strategic asset.
The good news is: This autonomy is already within reach.And providers of all sizes are already evolving rapidly with the support of Anlix.
If your provider is looking for:
- Reduce the volume of calls.
- Increase network efficiency.
- Modernize customer service.
- Elevate the customer experience.
- Growing with predictability
…the answer starts with autonomous N1 support — and the right ecosystem to make it a reality.
Want to see in practice how autonomy begins within the customer's home?
Discover Flashboard and understand how ISPs across Brazil are transforming their N1 (Number 1) into an intelligence hub.
👉 Talk to our team now on the Anlix page.
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