The broadband market is increasingly competitive, and customers demand much more than just speed. Today, the perception of quality is directly linked to the stability and performance of Wi-Fi within the home. For internet service providers (ISPs), this has created a challenge: how can they guarantee this experience without having real visibility into what's happening on the subscriber's network?
For a long time, ISPs operated in the dark. Support only responded when customers complained, without concrete data to identify the problem. This resulted in lengthy service calls, inaccurate diagnoses, and high costs for technical visits. It was in this scenario that the solution Flashboard, from the Anlix, emerged as a watershed.
Before Flashboard: Blind Acting
Without a monitoring tool, providers faced three major limitations:
- Lack of visibility: no information about the quality of Wi-Fi inside the customer's home.
- Manual support dependency: diagnosis only occurred after calls were opened, often requiring technicians to travel.
- Non-existent diagnosis: support agents worked blindly, without any information about the router or connected devices.
This reactive model increased costs and compromised the customer experience.
The transformation with Flashboard
Flashboard brings intelligence and visibility into the customer's home. It provides previously unavailable strategic data, enabling support to act quickly and assertively.
Among the main indicators monitored are:
- Wi-Fi signal strength.
- Router status (online/offline).
- Number of connected devices.
- Wi-Fi quality rating.
- Geolocation of CPEs.
- Consolidated reports by client, region or entire base.
This visibility makes support more efficient: the agent no longer needs to rely solely on customer reports, as they have clear, easy-to-interpret metrics.
Direct impact on support and operation
The application of Anlix solutions generates immediate benefits for the provider's operations:
- Faster and more assertive service, since the data is available in real time.
- Reduction of unproductive calls, with early identification of the origin of the problem.
- Fewer technical visits, reducing travel costs.
- Better subscriber experience, who perceives agility and efficiency in service.
Evolution of smart monitoring
Flashboard has changed the way providers view their customers:
- Before: merely reactive action, without data or diagnosis.
- Now: complete visibility into the device fleet and quality of customers' Wi-Fi networks.
It is worth highlighting that Flashboard delivers the visibility it's the Flashman, Anlix ACS, enables the corrective action. Together, they form a complete cycle of management, monitoring, and analysis that prepares the ISP's operation for the arrival of autonomous networks.
omas. Take the opportunity to understand what autonomous networks are here.
Strategic gains for the business
In addition to support, Flashboard brings direct results to provider management:
- Reduce churn, keeping customers satisfied in the base.
- Greater productivity and efficiency of the service team.
- Strategic decisions guided by consolidated reports and data.
- Competitive advantage, with the delivery of proven Wi-Fi quality.
Flashboard represents a true evolution in Wi-Fi and CPE performance monitoring. It allows operators to move from blindly operating to strategic data, improving the customer experience and increasing operational efficiency. In such a competitive market, transforming visibility into intelligence becomes a decisive factor for growth and differentiation.
Are you ready to take the next step in customer service?
With the Flashboard, your provider stops acting blindly and starts to see, in real time, the quality of Wi-Fi and CPEs.
👉 Talk to our team and find out how to transform support into efficiency and loyalty.
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