The telecommunications industry is at a critical juncture. The growing demand for quality connectivity, coupled with the operational complexity of Internet Service Providers (ISPs), accelerates the need for a new paradigm: autonomous networks.

These networks are the natural evolution of infrastructure management, as they combine artificial intelligence (AI) and automation to reduce costs, increase efficiency and deliver a superior subscriber experience.

What are Autonomous Networks?

Autonomous networks are infrastructures capable of configure, optimize, protect and repair itself automatically, with minimal human intervention. They are based on continuous monitoring, real-time data collection, and intelligent algorithms that anticipate failures and suggest or implement solutions.

Why should an ISP aim for the autonomous network?

The pursuit of the autonomous network is not a luxury reserved for large operators — it is a essential strategy to ensure competitiveness and sustainable growthFor sales managers, it is the key to scaling operations without compromising quality.

• Sustainable scalability: With an autonomous network, the provider can serve a greater number of customers without increasing operating costs in the same proportionThis means expanding the subscriber base efficiently, avoiding disorderly growth that often compromises profit margins.
• OPEX Reduction: Unproductive calls and technician trips represent high and recurring costs for ISPs. With automation and intelligence, these incidents can be drastically reduced, freeing up time and resources that can be invested in new business opportunities.
• Subscriber Experience:  More stable connections, fast support and quick resolutions result in more satisfied customers, which reduces cancellations and strengthens brand reputation. 
• Competitive advantage: achieving the autonomous network level is also achieving a competitive advantage, as it means always being one step ahead of the competition, anticipating trends and positioning itself as a benchmark for innovation in the market.

The role of Artificial Intelligence

If the autonomous grid is the future, artificial intelligence is the engine that makes it possible. It is AI that allows data collected from thousands of devices to be transformed into practical actions, eliminating the human bottleneck in analyzing massive information.

With learning algorithms, AI makes it possible for support to be predictive rather than just reactiveThis means identifying risks before they become critical failures, drastically reducing the downtime perceived by the customer.

Likewise, the real-time monitoring now identifies anomalies invisible to the human eye, ensuring accurate and early diagnoses. And, at the end of the cycle, performance reports cease to be just static indicators and begin to generate automatic actions for continuous network improvement, raising the quality standard of the services offered

Lizzie: Anlix AI for the provider

Within this transformation scenario, the Lizzie, artificial intelligence developed by Anlix. More than a tool, Lizzie acts as a strategic partner for ISPs looking to migrate from a traditional operation to an autonomous network.

• Faster service: Lizzie allows first-line agents to resolve issues quickly, without having to escalate to more expensive technical teams. This speeds up support and reduces operating costs.
• Fewer unproductive calls: By automatically triaging and providing accurate diagnoses, Lizzie eliminates unnecessary calls. This allows the support team to focus their energy on what really matters.
• Reduction in technician travel: Because many issues are resolved remotely, the need to send technicians to the customer's home is reduced. This generates direct savings and improves field team productivity.
• Most satisfied customers: with internet working better and support that really solves the problem, subscriber perceives value in the service and strengthens your relationship with the provider. This is a decisive factor in reducing cancellations.

Evolution of Monitoring with AI

Monitoring is no longer just about viewing metrics and becomes a predictive intelligence center.

• Automatic failure alerts: Instead of simply reacting to problems, the network anticipates critical events and alerts managers before outages occur. This reduces downtime and protects the user experience.
• Smart network maps with insights by region: Managers can view performance by geographic area, identifying clusters of customers with potential issues. This view facilitates investment and support decisions.
• Cross-performance analysis by customer profile: Each subscriber can be evaluated based on their behavior and network usage, allowing for personalized adjustments. This opens the door to offering tailored plans and increasing revenue.

Strategic Gains for the ISP

Adopting an autonomous network strategy brings clear benefits to management:

• Reduction of churn: Satisfied customers have fewer reasons to cancel their plans. With less instability and efficient support, loyalty to the provider naturally grows.
• Increased productivity: The team stops wasting time on simple calls and can focus on critical issues. This increases efficiency and allows them to operate with less overhead.
• Data-driven decisions: With accurate information and intelligent analysis, managers can direct investments in expansion and improvements more assertively. This reduces risks and increases return on capital.
• Competitive advantage: Being recognized as an innovative provider that leverages AI and automation is a powerful draw. In addition to winning over customers, this recognition strengthens the brand and positions the ISP as a benchmark in the industry.

💡 Want to see intelligent automation working in practice?

Meet the Flashboard and the Lizzie from Anlix and discover how to transform data into strategic decisions for your provider.