The global telecommunications market is undergoing a profound transformation, aimed at the total automation of networks. Autonomous networks — which use artificial intelligence, machine learning and big data to operate with minimal human intervention — are already a reality in many countries and are becoming increasingly necessary to meet requirements such as low latency, high availability and integration with emerging technologies such as 5G and IoT.
The concepts of network automation
The purpose of network automation is to reach the so-called Zero-X (Zero-Wait, Zero-Touch and Zero-Trouble). In this environment, a telecommunications network offers services with low latency (Zero-Wait), automated activation (Zero-Touch) and self-recovery in case of problems (Zero-Trouble). To achieve this, it is necessary employ automated execution mechanisms, information collection, data analysis and decision making.
Levels of autonomous networks
The journey towards full automation is divided into six levels, according to the TM Forum:
- Level 0: full manual operation;
- Level 1: assisted automation, where the execution of tasks and data collection is carried out by computer systems;
- Level 2: partial automation based on rules, where data analysis is used to make simple decisions;
- Level 3: conditional automation, where the decision is made by computational intelligence systems, but still requires human supervision;
- Level 4: dependent autonomous systems. In these systems, the network can perform some tasks completely autonomously, but still relies on system configurations;
- Level 5: fully autonomous network. At this level, all network operations are performed autonomously by computer systems. Interaction with the network is performed through intent mechanisms, such as natural language models.
Even though the last level is a long-term goal, the sector is already investing heavily to achieve it — and it is in this scenario that solutions like those from Anlix stand out.
Anlix's role in network automation
Our Anlix is one of the main players in the advancement of automation in ISP networks in Brazil. With a robust platform and an ecosystem of integrated solutions, it helps providers evolve their operations with intelligence, efficiency and scalability. Highlights include:
- Flashman: Intelligent ACS for remote management of CPEs via TR-069. Allows complete diagnostics and resolutions without displacements, with functionalities such as Wi-Fi analysis, network topology and routing. It is a necessary system for executing autonomous tasks in the network.
- Flashapp (Technician and Customer): apps for agile configuration of CPEs during technical visits or by the customer themselves, promoting standardization and reducing operational errors. It is necessary to achieve the Zero-Wait/Zero-Touch concept.
- Flashboard: BI tool for visualizing and analyzing customer experience with maps, graphs, and personalized alerts, helping with proactive support. It is a necessary system for collecting and analyzing network information.
- Flashaudit: ensures transparency and control over all actions carried out by operators in the system, allowing detailed auditing by employee, equipment and time.
- Lizzie: Artificial intelligence is the co-pilot of the Level 1 (L1) attendant. It performs a complete CPE diagnosis in up to 1 minute, drastically reducing FCR (first call resolution), call volume and improving the subscriber experience.
The Brazilian scenario
In Brazil, the automation movement is intensifying. Regional providers face the challenge of scaling their operations without losing quality — and the automation offered by Anlix is the key. With tools like Flashman and the Lizzie, ISPs can drastically reduce the number of technical visits and unproductive calls, in addition to improving end customer satisfaction.
Conclusion
Full network automation represents a strategic shift in the telecommunications sector, requiring ISPs to adopt a proactive stance in the face of new demands for efficiency and scalability. Anlix positions itself as a strategic partner in this journey, offering solutions that not only align with Zero-X concepts and levels of automation, but also bring practical results to the provider's day-to-day operations. More than technology, Anlix delivers forward-looking vision and efficient execution.
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