Transform technical support from reactive to proactive. This is the path that the IBL Telecom Group, based in the interior of São Paulo, chose when adopting Anlix solutions and the results were not long in coming.

With approximately 10,000 active customers, the company faced a high volume of calls related to device configuration in customers' homes. Today, with over 50% of the base monitored via protocol, TR-069, the IBL Group celebrates a reduction of 40% in configuration OS.

The challenge: high call volume and decentralized operation

Before implementing TR-069, IBL Group's technical team faced a constant demand for service orders for simple configurations. In many cases, this required unnecessary technical trips, increasing costs and negatively impacting the customer experience.

The solution: mass activation with support from Anlix

The monitoring project began two years ago, but it wasn't until 2025 that the TR-069 activation gained momentum with direct support from Anlix. The process included:

  • Targeted activation campaigns
  • Update of firmware in bulk
  • Specialized technical support
  • Integration with the solution BI Flashboard
  • Custom App for the end customer 

This joint effort allowed the company to quickly achieve significant base coverage — with visible operational gains.

The results: lower costs and faster service

According to the statement by Jhonata Vitor Oliveira, Operational Manager of the IBL Group:

"We've focused heavily on activating the base this year. The benefits Anlix's TR-069 monitoring has brought us are clear. Comparing 2023 to 2025, we've noticed a reduction of approximately 40% in configuration OSThis had a direct impact on operations, such as:

  • Reduction in expenses with technical visits
  • Improved customer satisfaction with faster service
  • Potential for task and diagnostic automation

Furthermore, the use of Flashboard allowed real-time visibility into the status of the network and devices, facilitating remote diagnostics and making service even more accurate.

When support becomes strategy

The IBL Group case study shows how technical support can go from being just a cost center to a competitive advantage. Reduced workloads, fewer trips, increased agility, and happier customers—all thanks to the power of smart monitoring with Anlix's GAMA solutions.

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